We collect, hold, use and disclose personal information for the purpose of providing you with products. If you subscribe to our newsletter, you may receive updates from us from time to time. We do not sell or give away access to the personal information you provide to us.
Collecting personal information
We collect personal information from you when you purchase products, contact us or subscribe to our newsletter. At all times we try to only collect the information we need for the particular service we are providing.
The main way we collect personal information about you is when you give it to us, for example:
- when you contact us;
- when you purchase a product;
- when you submit information to our website; and
- when you ask for access to information we hold about you.
You agree that we may retain any of your personal information indefinitely, although we are not obliged to do so. Please keep your contact details with us up to date.
If you provide us with a testimonial, you give us your consent for the use of your name and the product to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.
Social networking services and links to other websites
We may provide links to other websites or use social networking services such as Twitter and Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.
Collecting sensitive information
We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. We will take steps to appropriately protect any sensitive information we do receive.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices
Security and overseas recipients
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our internal procedures may include:
- risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information
- background tracking and records of changes made to your personal information
Our website data is currently hosted by NetVirtue, an Australian based provider.
The information that we collect about you is used only for the purpose of providing you with information about the products and our site. We do not publish your personal information. We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities for the purpose of compliance with our obligations.
We do not use data processing houses overseas. However, we may use technical assistance located in another country and the people providing that assistance may be able to access your personal information in the course of providing services to us. We require those providers to comply with our privacy obligations.
Accessing and correcting your personal information
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.
If you have any concerns about our use of your personal information, please write to email@example.com and let us know what the problem is. We will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.
How to contact us
You can contact us at firstname.lastname@example.org